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AI Support Agent
We install a 24/7 AI support agent that answers repetitive questions, routes edge cases to a human, and gives you visibility into what customers ask most. You keep control of tone, knowledge sources, and handoff rules.
What the workflow can include.
- Knowledge base setup and sources
- Conversation flows and tone matching
- Human handoff logic + escalation rules
- Analytics and continuous tuning
- Launch checklist + handoff documentation
Where it fits
SaaS, agencies, and service teams getting the same questions every day.
Potential integrations
Website chat · WhatsApp · Email · Docs/FAQ · Notion · Google Drive
Feasibility, pricing, and timing follow a review of your workflow and available integrations. AI outputs need agreed validation and human escalation rules.
Questions about the workflow.
What can the agent handle, and what gets handed off?
The agent handles repetitive questions (pricing, onboarding, policies, troubleshooting steps) and escalates edge cases based on confidence, keywords, or user intent so a human can step in.
Where does it learn from?
We connect your existing docs/FAQs and optionally a curated knowledge base. You approve the sources and we keep answers aligned to your official information.
Do you support WhatsApp or website chat?
Yes. We can integrate with website chat and WhatsApp depending on your stack. On the call we confirm your preferred channels and what is feasible for your setup.
Start with one workflow.
Tell me the repetitive task and the result you need. We’ll define a small pilot, check it against real examples, and agree on the full scope.
Other workflows: Auto-InvoicingDocu-BrainAI Website Chatbot